Shipping Policy
Last updated: November 8, 2026
Thank you for shopping with Fomo Roasters. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders will be processed as soon as possible.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
We use a combination of local delivery and courier partners, shown automatically at checkout based on your delivery address: Local Delivery (our own driver) - R35,00 for orders under R650,00, free for orders R650,00 and over, covering Bryanston, Parkview, Norwood, Greenside, Emmerentia, Melville and surrounding Craighall-area suburbs, typically within 2-3 business days. Bob Go and The Courier Guy - calculated courier rates (including door-to-door and Bob Box locker pickup points) for the rest of South Africa, based on your destination and parcel weight. Orders over R1,000 qualify for free shipping within South Africa. Delivery times shown at checkout are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to South Africa.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at info@fomoroasters.co.za or use the contact details in our contact information policy.