Last Updated: October 2025
Contact: info@fomoroasters.co.za | Johannesburg, South Africa

1. Scope & Controller
This Privacy Policy explains how Fomo Roasters (“we”) collects, uses, shares, and safeguards personal information under the Protection of Personal Information Act (POPIA).
Data controller: Fomo Roasters, Johannesburg, South Africa. Contact: info@fomoroasters.co.za

2. Information We Collect
Identity & contact data (name, email, phone, delivery address).
Order & payment information (processed via secure payment gateways; we do not store full card details).
Technical & usage data (IP, device, pages visited, interactions).
Marketing preferences and communications.

3. How We Use Personal Information
To process and deliver orders; manage payments; provide support.
To communicate order updates and—with consent—marketing/newsletters.
To improve our site, products and customer experience.
To comply with legal, tax and regulatory obligations.

4. Lawful Bases & Consent
We rely on consent, performance of a contract, legal obligation, and legitimate interests (e.g., fraud prevention, service improvement).
You may withdraw consent at any time using unsubscribe links or by emailing info@fomoroasters.co.za.

5. Sharing & Transfers
We share limited data with service providers (couriers, payment processors, hosting, analytics) strictly for service delivery.
We do not sell personal information.
Where data is transferred cross‑border, we take reasonable measures to ensure adequate protection.

6. Security & Retention
We use reasonable technical and organisational safeguards (SSL, access controls).
We retain personal information only as long as necessary for the purposes collected and for legal/accounting requirements.

7. Your POPIA Rights
You have the right to access, correct, delete or object to processing of your personal information, and to lodge a complaint with the Information Regulator.
Contact the Information Regulator: https://inforegulator.org.za/

8. Cookies & Tracking
We use cookies and similar technologies to enable core functionality and analyse usage. You can manage cookies in your browser settings; some features may not function without cookies.

9. Children
Our services are not directed to children. We do not knowingly collect data relating to minors without appropriate consent.

10. Updates to this Policy
We may update this Privacy Policy. Material changes will be posted on our site with a revised 'Last Updated' date.

11. Contact
Privacy queries: info@fomoroasters.co.za.