Last Updated: October 2025
Contact: info@fomoroasters.co.za | Johannesburg, South Africa

1. Overview
We are committed to quality. This policy sets out when and how returns, refunds and exchanges apply in compliance with the Consumer Protection Act (CPA) and, where applicable, the Electronic Communications and Transactions Act (ECTA).

2. Non‑Returnable Items
Due to perishability, roasted coffee cannot be returned for change‑of‑mind reasons.
Custom-branded/white‑label products are not returnable unless defective.

3. Faulty/Defective or Not as Described
If goods are faulty, unsafe, or not as described, notify us as soon as reasonably possible and within 6 months of delivery.
Remedies (your choice under the CPA): repair, replacement, or refund.

4. No‑Fault Returns (ECTA)
Where ECTA’s 7‑day cooling‑off period applies (distance sales) and items are not perishable or exempt, you may cancel within 7 days of receipt.
You must return goods in original, resalable condition. Refunds exclude shipping and will be processed within 30 days of approval.

5. Return Process
Email info@fomoroasters.co.za with order number, reason, and photos (if damaged/defective).
We will issue return instructions and, where we are liable, arrange collection or reimburse reasonable return shipping.
Upon inspection, we will confirm approval and process the chosen remedy.

6. Exchanges
Exchanges are subject to stock availability. Price differences (if any) will be settled before dispatch.

7. Refund Timelines
Approved refunds are processed within 30 days to the original payment method unless otherwise agreed.

8. Contact
Questions about these Returns queries: info@fomoroasters.co.za.